This book offers a psychosocial framework for understanding the rise of consumer complaint behavior in the digital age. Drawing from psychology, sociology, and marketing theory, the author reconceptualizes complaining as a multidimensional phenomenon-one that reflects not only dissatisfaction with products and services, but also deeper needs for validation, control, and self-worth.

The book introduces a novel typology of complainers and proposes the "Complaining Matrix," a diagnostic tool that distinguishes between legitimate and insidious complaints based on psychological thresholds and social triggers.

Through a variety case studies, from ancient Mesopotamian clay tablets to viral social media campaigns, the book traces the evolution of consumer voice and its implications for business ethics, public policy, and market regulation. Kucuk's integration of intrapsychic and interpersonal dimensions of complaining behavior advances the field by bridging consumer behavior research with broader societal concerns, including entitlement culture, digital empowerment, and the normalization of grievance.

This volume is essential reading for scholars in marketing, consumer psychology, and business ethics seeking to understand the shifting landscape of consumer-firm relations and the emotional economy of complaint.

This book offers Chinese perspectives on translation and interpreting as catalyst for social change, especially in the Chinese context. Translation and interpreting have long been recognized as powerful tools for social change, transcending linguistic and cultural barriers to foster understanding, promote social justice, and drive innovation. From the dissemination of religious texts that shaped spiritual and ethical norms to the translation of scientific and political treatises that catalyzed intellectual and social revolutions, translation has played a crucial role in the development of societies worldwide. This book aims to explore the multifaceted social functions and values of translation and interpreting particularly in the Chinese context, highlighting their roles in driving social change and fostering cultural exchange.

The concept of "Justification" governs rational discourse so thoroughly that questioning it seems impossible - which is precisely the problem. In this book the author traces the legal metaphors and circular logic at the heart of this paradigm across epistemology, ethics, and argumentation theory. He introduces the "Non-Justification-Stance" as a cooperative, open-ended approach to argumentation that replaces the logic of claim and refutation with a richer account of what it means to give reasons at all.

This book focuses on county governance and development in Zhejiang Province, exploring the theoretical logic, practical context, and typical models of county governance under the guidance of Xi Jinping's important insights on county governance and development. By analyzing seven representative county (city) models-Yiwu, Jiashan, Deqing, Xinchang, Haining, Longgang, and Anji-it dissects how Zhejiang's counties leverage their unique advantages to promote high - quality development through reforms in commerce, integration with national strategies, digital empowerment, technological innovation, market - oriented factors, township - to - city transition, and ecological civilization construction. The book provides valuable references for policymakers, researchers, and practitioners engaged in county governance, regional development, and public administration across the country.

The COVID-19 pandemic exposed and intensified a range of sustainability challenges in India, from pressures on public health systems and education to rising poverty, inequality, waste generation, and environmental degradation. Examining these interconnected issues through the framework of the Sustainable Development Goals (SDGs), this contributed volume explores how the pandemic reshaped development priorities and outcomes across the country.

The chapters address key themes including public health, education, gender equality, poverty reduction, climate action, clean energy, and environmental management. Particular attention is given to the impacts of increased medical waste, changing patterns of resource use, and the challenges of balancing economic recovery with long-term sustainability objectives.

Drawing on case studies, empirical research, and policy analysis, the book provides a detailed assessment of India's post-pandemic development landscape. It highlights emerging challenges, evaluates responses at multiple levels of governance, and considers pathways for advancing the SDGs in the years ahead. The volume will be of interest to researchers, students, policymakers, and practitioners concerned with sustainable development in India and beyond.

This Handbook, an international endeavor in cultural political psychology, integrates global experts' insights to examine the psychological role of sign systems in policy, power, and politics. The focus is on how meaning, derived from action, influences power negotiations, requiring an exploration of the individual and their co-created signs. Addressing the challenge of converting rich theories into practical applications, the Handbook aspires to clarify complex phenomena, promoting a holistic understanding of individuals, communities, and the interplay of symbols, identity, and politics. By democratizing discourse and promoting inclusivity, especially from non-Western and underrepresented contexts, we hope to unravel the world's intricate political tapestries.

This interdisciplinary volume arises out of the 2024 conference of the European Society for the Study of Science and Theology, held in Split, Croatia. Building on work in literature and textual studies, this book offers a series of provocations that deepen our understanding of narrative, theology, and science. A diverse array of narrative forms are examined, from science fiction (including science fiction cinema and AI narratives), to poetry, opera libretti, parables, and images in popular science magazines. These are used to develop new insights for theological, philosophical, scientific, and ethical inquiry, including questions about knowledge, humanness, flourishing, and purpose. The material gathered here will be of substantial value to those interested in science and religion, religious studies, philosophy, literature, art, and theology.

This book critically explores the intersection of corporate activities, regulatory frameworks, and environmental social governance (ESG) issues across key industries, primarily in the Global South.

With an emphasis on both environmental and social justice, the book examines how corporate actions impact local communities, ecosystems, and labor standards, and it assesses the effectiveness of ESG principles in mitigating these impacts. Through a series of in-depth case studies spanning Brazil, Bangladesh, Indonesia, Morocco, Mexico, Kenya, Thailand, and Latin America it seeks to contribute a comprehensive understanding of the multifaceted challenges of implementing and enforcing ESG standards in contexts often marked by regulatory gaps, economic pressures, and socio-political complexities. Focusing on these countries is imperative because they represent diverse regulatory environments and high-impact industries where ESG issues are particularly urgent.

By linking legal analysis with socio-environmental case studies, the book bridges the gap between policy intentions and on-the-ground realities, offering actionable insights for policymakers, academics, and practitioners involved in ESG, environmental law, and sustainable development. In doing so, it contributes to a growing dialogue on equitable governance and sustainable corporate practices, aiming to inspire collaborative, cross-sectoral solutions that enhance justice and sustainability in the Global South.

Indian politics is shaped by a dynamic interplay of regional and national forces, where caste, religion, economic shifts, and governance structures all contribute to its complexity. This book provides an in-depth exploration of state-specific political trajectories, highlighting the evolution of electoral trends, governance strategies, and the growing role of federalism.

From the impact of economic liberalization to the rise of coalition politics, the text examines how India's states have transitioned from identity-based politics to a more development-driven agenda. The increasing integration of states with global markets, the decentralization of power through panchayat elections, and the restructuring of regional leadership all point to a significant transformation in India's democratic landscape.

In recent years, a new political narrative has emerged, marking a shift in governance models that prioritize economic growth, foreign investment, and grassroots electoral strategies. The evolving role of civil society, administrative reforms, and changing federal relations have redefined the balance between the Centre and the states.

By analysing diverse political patterns across regions-ranging from the assertion of regional autonomy to the growing influence of global capital-this book offers a comprehensive understanding of contemporary state politics in India. It will benefit scholars, policymakers, or an observer of Indian democracy. This edited volume provides essential insights into the forces shaping the country's future.

This book reveals how our social institutions, technologies, and cultural narratives shape not only what we think, but how we think-and ultimately, who we become. Robert Hanna, Michelle Maiese, and Otto Paans bring together philosophy of mind, cognitive science, and sociopolitical theory to show how our thoughts, emotions, and actions are molded by the worlds we inhabit.

Challenging the dominant mechanistic worldview, the authors advocate for a neo-organicist perspective that recognizes the dynamic, creative, and self-organizing nature of human cognition. Through vivid case studies-ranging from gun violence and digital technologies to ecological crisis and the rhythms of work-they demonstrate how "thought-shapers" operate at every level of society, for better or worse.

Accessible yet deeply scholarly, the book offers a compelling vision for transforming our collective habits and institutions to foster genuine human flourishing. This is essential reading for anyone interested in philosophy of mind, enactivism, or the urgent task of reimagining our shared future.

This book provides a comprehensive overview of innovative sampling methods. Building on the foundations of general sampling theory, it offers a rigorous yet accessible framework for understanding and implementing modern sampling algorithms.

Sampling has undergone a profound transformation since the early 2000s. This new edition has been substantially expanded and offers a far more comprehensive treatment than the first, providing both broader scope and greater depth in modern sampling methodology. It places particular emphasis on state-of-the-art approaches, including systematic and quasi-systematic designs; maximum entropy sampling designs; balanced sampling and its variants; spatial and spread sampling that ensure geographic dispersion for autocorrelated variables; sample coordination for repeated surveys; and sampling from data streams for real-time signal analysis. Sampling enables big data reduction, illustrating how sampling theory can efficiently handle massive datasets.

Each method is presented in detail with an emphasis on practical implementation. Numerous techniques are illustrated using the R programming language, and fully functional code is provided to facilitate immediate application.

This book is intended for master's and doctoral students, as well as experienced statisticians and researchers who already have a good grasp of sampling theory and wish to enrich their toolbox with theory-based, ready-to-implement techniques.

Both the 2020 COVID-19 pandemic and the 2022 Russian invasion of Ukraine became major crises for public managers in the Visegrad 4 states of the Czech Republic, Hungary, Poland, and Slovakia. Each of those states responded in different ways to the two crises, based on their ideologies and levels of capabilities. Of course, the two crises themselves were very different in terms of their impact on the public and the set of public managers that needed to make critical decisions. This work proposes that there are three stages in crisis management, and that theoretical perspective will lay the groundwork for analysis of the four states. Those stages include Risk Assessment, Risk Management, and Risk Communication. Taken together, they offer a portrayal of the Resilience of each state in terms of both public management and the general public.

A step-by-step leadership guide to help overcome employee resistance to AI, boost innovation, and unlock AI's full business value

As leaders rush to adopt artificial intelligence (AI)-driven by its potential to revolutionize operations, boost return on investment, and drive innovation-they often encounter significant hurdles. These challenges are not simply technical but also deeply human, involving employee resistance, cognitive biases, and entrenched organizational culture, all of which undermine successful AI adoption.

Drawing on over twenty-five years of consulting experience and rigorous behavioral science research, Gleb Tsipursky shows business professionals at all levels how to harness their greatest resource while solving their biggest challenge: their anxious and resistant people. You will learn how to boost employee engagement, dismantle cultural roadblocks, and build the psychological sense of safety required for AI-powered innovation that maximizes efficiency and effectiveness. Through real-world case studies, including many from clients, readers will see how to transform AI skeptics into empowered AI champions, design upskilling programs that drive engagement and innovation, and weave ethical governance guardrails into every deployment.

The Psychology of AI Adoption at Work includes frameworks, conversation scripts, and metrics based on more than 100 consulting projects, along with over 50 interviews with leaders from Microsoft, Uber, Experian, and many other leading firms. This book delivers a practical roadmap to turn employee anxiety into energy, resistance into results, and promising pilots into scalable breakthroughs, cementing a durable competitive edge in the AI age.

American labor unions are in crisis. Unionization rates have been in decline for decades. Hospital workers' unions, however, are growing. Today, they are among the most potent forces in the American labor movement. The Moral Economy of Care seeks to understand both the historical developments that have led to this state of affairs, and the ethical dilemmas of striking and workplace conflict in hospitals today.

The COVID pandemic laid bare the moral injury care workers suffer due to the burden of balancing patient wellbeing against market incentives. Pablo Gaston argues that these longstanding ethical tensions are linked to care workers' mass scale mobilization, with deep roots in the history of care work in the US. The notable successes of today's hospital workers' unions, Gaston argues, can be explained by their ability to leverage a rhetorical framework that reconciles the tension; care workers strike because they care, whereas capital is uncaring. Following two unions working to organize California hospital workers over the course of seven decades, this book shows how moral conceptions of caring shaped collective bargaining patterns in hospitals in the twentieth century.

Understanding the world of art - particularly antiquities and archaeological artifacts - requires tracing how objects are removed from the ground, displaced by conflict or economic hardship, and ultimately reappear in the international art market. The odyssey of an artifact from its excavation site to an auction house, a private collection, or a museum display case raises a host of pressing concerns about the fragility of cultural heritage but also the global mechanisms that sustain its circulation. In recent years, growing awareness of a possible link between the illegal antiquities trade and terrorist financing has brought new scrutiny to regions marked by war and instability, particularly in the Middle East. In such places, archaeological sites are especially vulnerable to looting and illicit excavation, with the profits from these "blood antiquities" sometimes flowing back to fund further violence.

Art for War examines how this transformation in perception - from an archaeological concern to a matter of international security - reshaped the global response to antiquities trafficking. Viewing the trade through a security lens, the book offers scholars, policymakers, and students of international affairs a new way to understand how the protection of cultural heritage became entangled with the politics of counterterrorism and global security sparking new debates over art, heritage, and security.

An urgent examination of Palestine's humanitarian crisis - revealing international aid as both a lifeline and an instrument of colonial power.

For decades, the international community, Israeli occupation, and Palestinian elites have engineered the humanitarianization of the Palestinian Territories - reframing the question of Palestine as a humanitarian concern rather than a political one. Today, the West Bank and Gaza Strip have become the world's humanitarian laboratory, and Palestinians are among the largest recipients per capita of humanitarian aid. This aid provides Palestinians with essential tools for survival and resilience, yet it has also entrenched Israeli colonial control.

Across a series of bracing essays authored by anthropologist Sa'ed Atshan, In a Land of Aid traces how humanitarianism has become the dominant lens through which Palestinian life is now governed. Drawing on over a decade of research, Atshan introduces readers to foreign aid workers, policymakers, scholars, and Palestinians as they navigate political constraints on the ground. Together, these encounters reveal an aid apparatus riddled with contradiction: simultaneously sustaining life, narrowing political imagination, and generating new forms of inequality and contestation.

Writing with principled care, Atshan amplifies Palestinian voices that express growing ambivalence toward both the prevailing humanitarian discourse and the inherited resistance narratives that no longer fully capture their embodied realities. Atshan finds that to understand contemporary global humanitarianism, we must reckon with its impact in Palestine; and to understand contemporary Palestinian society, we must confront the role of aid. Ultimately, this book insists that the most powerful response to the paradoxically dehumanizing effects of aid lies in our affirmation of shared humanity.